Privacy Policy

Last updated: October 2026

Who We Are

Hydrastop LLC ("we," "us," or "our") is a commercial waterproofing contractor based in Columbus, Ohio. This privacy policy explains how we collect, use, and protect your information when you use our website at hydrastopllc.com.

Information We Collect

When you submit an estimate request through our website, we collect:

  • Your name and company name
  • Email address and phone number
  • Property address where work may be performed
  • Property type and service type you are inquiring about
  • Any additional project details you provide in the message field
  • Your preferred contact method

We also automatically collect your IP address when you submit a form, which we use to prevent abuse of our contact form.

How We Use Your Information

We use the information you provide to:

  • Respond to your estimate request and provide quotes
  • Contact you about your project
  • Send confirmation emails when you submit a request
  • Send project-related communications (scheduling, invoices, receipts)

We do not use your information for marketing purposes beyond the specific project you inquire about. We do not send newsletters or promotional emails.

How We Protect Your Information

Your information is stored in a secure database. We use industry-standard encryption for data transmission (HTTPS). Access to your information is limited to employees who need it to respond to your inquiry or perform work on your project.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

  • Email service providers who help us send transactional emails
  • Subcontractors working on your specific project (only project-relevant information)

We may also disclose information if required by law or to protect our rights.

Data Retention

We retain estimate request information for seven years to comply with business record-keeping requirements and to have project history available if you contact us again. If you become a customer, we retain project records as required for warranty and legal purposes.

Your Choices

Every email we send includes a link to manage your email preferences. You can opt out of non-essential emails at any time. You cannot opt out of emails directly related to an active project or contract (such as invoices or scheduling confirmations).

To request deletion of your information, contact us at info@hydrastopllc.com.

Cookies

Our website uses only essential cookies required for the website to function (such as form security tokens). We do not use advertising or tracking cookies.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this privacy policy or your information, contact us at:

Hydrastop LLC
5305 Emerald Spring Dr, Knightdale, NC 27545
info@hydrastopllc.com
(385) 216-9791